Do you have a physical showroom?

Breners of London does not operate a permanent retail showroom. Appointments are offered by arrangement, either in person or remotely, depending on the nature of the enquiry.

How do I arrange an appointment?

Appointments can be requested via this LINK.

Alternatively you can contact us by email - info@brenersoflondon.com or phone @ +447599364206. We will confirm availability and propose a suitable format based on your requirements.

Do you work with clients remotely?

Yes. We regularly work with clients remotely, both within the UK and internationally. Consultations, design discussions, and approvals can be conducted by email, video call, and digital documentation.

What is your typical response time to enquiries?

We aim to respond to all enquiries within two working days.

Do you have any retail stockists?

Breners of London pieces are available directly through us. We do not operate through third-party retail stockists.

What are your lead times?

Lead times vary depending on the piece and whether it is made to order or bespoke. We will confirm estimated lead times once the design and specification have been agreed.

Do you undertake bespoke jewellery and silverware commissions?

Yes. We accept bespoke commissions for jewellery and silverware, subject to design feasibility and availability. Each commission is discussed individually.

Where is your jewellery made?

All Breners of London jewellery and silverware is made in the United Kingdom by experienced craftspeople.

Are your materials ethically sourced?

We take ethical sourcing seriously and work with established suppliers who adhere to recognised standards within the industry. Where specific requirements are requested, these can be discussed at the outset of a commission.

Can you incorporate heirloom, jewellery, gemstones, gold or silver in a new piece?

In some cases, yes. This is assessed on a piece-by-piece basis, taking into account condition, suitability, and technical considerations. We will advise if reuse is appropriate.

I already own a stone, are you able to work with it?

Potentially. Stones must be assessed for condition, dimensions, and suitability before work can proceed. We cannot guarantee that all stones will be suitable for use.

How do I request get a quotation?

To request a quotation, please contact us with as much detail as possible regarding your enquiry. Once the scope is clear, we will provide an outline of costs and next steps.

Can I purchase your fine jewellery immediately?

Breners of London pieces are made to order or bespoke. Availability depends on the item and production schedule. We will confirm purchase timelines once your requirements are established.

From what materials can I choose?

We work with a range of precious metals, including gold, silver, platinum, and palladium. Gemstones and other materials are selected for durability, quality, and aesthetic suitability. Specific options can be discussed for each commission.

Do you create bespoke fine jewellery designs?

Yes. We regularly undertake bespoke commissions. Each design is developed in consultation with the client to ensure technical feasibility and to meet personal requirements.

Do you use natural or lab grown diamonds?

We work primarily with natural diamonds. These are purchased exclusively through established UK dealers who comply with the Kimberley Process Certification Scheme, ensuring that all diamonds are responsibly sourced and free from conflict. Lab grown diamonds may be considered by request, subject to availability and suitability for the piece.

Where are your diamonds and gemstones sourced?

All diamonds and gemstones are purchased through established UK suppliers who adhere to recognised ethical and sourcing standards. Natural diamonds are responsibly sourced and all mainstone natural diamonds come with a GIA or GCS certificate. Lab grown diamonds follow the same grading standards and are provided with an IGI certificate. Specific sourcing requirements can be discussed for bespoke commissions.

What is your standard white diamond quality?

White diamonds used in our pieces meet a minimum standard of J colour and VS clarity, ensuring both brilliance and durability. Exact specifications for each piece are confirmed prior to commissioning.

What jewellery can be remodelled?

Most pieces containing precious metals and gemstones can be considered for remodelling. Each piece is assessed individually to determine suitability based on condition, material, and design feasibility. Items that are severely damaged or of unsuitable proportion may not be appropriate for reuse.

Why choose to remodel existing jewellery?

Remodelling allows you to transform pieces with personal, historical, or sentimental value into new jewellery or silverware that suits your taste and lifestyle. It provides an opportunity to retain meaningful materials while creating something distinctive and contemporary.

How can I determine the type and quality of the existing stones?

The stones in your existing jewellery must be inspected by our team or an approved gemmological professional. This evaluation establishes the type, quality, and suitability of the stones for remounting, engraving, or other modifications.

Is it possible to reuse the metal from my original piece?

Where feasible, the metal from your original piece can be melted down and incorporated into the new design. The usability of the metal depends on its purity, condition, and the technical requirements of the new piece. The possibilities for reuse also depend on the design and structure of the piece it will become. We will advise if additional metal is required.

What is the expected timeframe for a remodelling project?

Timeframes vary depending on the complexity of the design, the number and type of materials involved, and production schedules. Once the design and scope of work are agreed, we provide an estimated timeline before work begins.

Are there any other considerations I should be aware of?

Please note that the minimum fee for remodelling a piece is £500.

How do I begin a jewellery remodelling commission?

To start, contact us with details of your piece and your intentions for remodelling. Where appropriate, we may request photographs or arrange an inspection. Following this, we will advise on feasibility, materials, and options before providing a detailed proposal and quotation.

My piece is ready to collect - what now?

Once your piece is complete, we will contact you to arrange collection. Pieces can be collected privately in London by appointment, at a time and location convenient for you. Identification may be requested at the time of collection.

What postage services do you use?

We use insured and tracked postal services for all deliveries. The choice of courier is determined by the destination, the size of the item, and security considerations. We chiefly use Royal Mail and FedEx

Do you ship internationally?

Yes. Breners of London ships worldwide. International deliveries are sent via secure, insured courier services. Customs duties, import taxes, and local regulations are the responsibility of the recipient.

Is postage safe and trustworthy?

All items are shipped using fully insured, tracked courier services to ensure security and traceability. While every precaution is taken, Breners of London cannot accept responsibility for loss or damage once the package has been handed to the courier.

How is my jewellery packaged?

All pieces are presented in high-quality protective packaging appropriate for the item, designed to protect the piece during transit while maintaining the standards of a fine jewellery presentation.

When will I receive my order?

Delivery times depend on your location, the courier service used, and customs procedures for international shipments. Estimated delivery dates will be provided at the time of dispatch.

Can you provide a valuation for my piece of jewellery?

Yes. We are happy to provide a valuation for Breners of London pieces for insurance or personal purposes. Please contact us with details of your item, and a member of our team will respond within two working days.

Are your prices inclusive of tax?

All prices displayed for clients within the United Kingdom include VAT.

Do I pay VAT if I am an international client?

International clients outside the UK may be exempt from UK VAT. Customs duties, import taxes, and local regulations are the responsibility of the recipient. We recommend confirming any applicable charges with your local authorities prior to purchase.

What payment methods do you offer?

We accept bank transfers, major credit and debit cards, and other payment methods agreed with you prior to confirmation of the order. Payment details and instructions are provided at the time of purchase.

What is your returns policy?

Bespoke pieces cannot be returned, as they are made to the client’s exact specifications. However, customer satisfaction is important to us, and if there are any issues with a bespoke piece, we will work with you on a case-by-case basis to resolve them.

Pieces purchased from our Ready to Ship collection may be exchanged for another piece from the collection or used as credit towards a bespoke commission. Items must be returned unworn, undamaged, and in their original packaging. Please note that we do not offer refunds.

My ring needs resizing. What is the process?

We offer one complimentary resize on all rings (excluding placeholders). Any additional resizes thereafter are charged at £120 per resize.

To ensure the best fit from the outset, we recommend consulting our ring sizing guide before placing your order.

How do I look after by Breners jewellery and silverware?

We provide a full care guide on our website, which we recommend consulting to keep your jewellery and silverware in optimal condition. Following these guidelines will help maintain the appearance, longevity, and integrity of each piece.

Should I buy insurance?

While we are happy to advise on and facilitate repairs of Breners of London pieces, this is always assessed on a case-by-case basis. We cannot accept responsibility for costs associated with lost or damaged gemstones.

Given the material and sentimental value of our pieces, we strongly recommend all clients arrange insurance to cover loss, theft, or accidental damage.

We can provide a complimentary valuation of your Breners of London jewellery or recommend a third-party appraiser. For insurance-specific queries or to request a valuation, please email info@brenersoflondon.com

Where can I learn more about your designs?

Visit our Journal or Learning Page to explore the inspirations behind the brand, guidance on styling your pieces, wedding day tips, and essential gemstone information.

My piece is damaged/ dirty. What can I do?

We offer safe and professional in-house servicing for cleaning, maintenance, and repair:

• Setting / Ring Checks: Free

• Clean & Polish: Free

• First resize (excluding placeholders): Free

• Additional resizes & placeholders: From £120

• Re-tipping claws: From £100

• Repairs: Quoted case-by-case

• Replacement stones: Quoted case-by-case

For a more specific quote, or if you are unsure of what service your piece requires, please contact us directly.